As we know, Sierra is still running slowly and III has not pinned down the issue. So, I’d like to send them as much data as I can and I need your help. As you experience performance issues with Sierra today and Wednesday, will you please note the following information and send it to me? I will include the data in my support ticket with the vendor so they can investigate.
As you experience the issues, please note and send the following information to libsys@oberlin.edu:
- approximate day/time of the issue
- what specific function you were attempting in Sierra
- the problem you experienced
- your Sierra Origin ID
- You will find your Origin ID in Sierra by clicking the Help menu, then select About. A small window will pop up. Click the Diagnostic Info button and copy just the first line of the next window (example: Origin: 6912@ip-175.12.main.oberlin.edu:20561).
A full example you send might be:
Tuesday, 2/22/22, at 2:22pm Trying to open a record from a catalog search It took 30 seconds to open Origin: 6912@ip-175.12.main.oberlin.edu:20561
Send as many issues as you experience. If you’ve closed Sierra and reopened later, you may have a different Origin, so please check that.
Some of you have already sent me some examples, so thank you. Please send more as you can so I can include fresh examples in the ticket.
THANK YOU(!) to everyone for your help. Sorry this continues to be an issue.
